12V battery issue with my EV6

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HenryC

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I need help getting my car back from the dealership. I took it in a while back because the battery died, and it's still there. I was patient at first, but now I'm getting annoyed. I called Kia's customer service last Wednesday, but they said it could take up to two weeks to figure it out. My car's got only 17k miles, so it's probably not covered by that lemon law thing. Am I just stuck waiting for them to fix it?
 
I had a once had a delayed repair too. I called the dealership for updates and pushed Kia customer service. Persistence helped speed up the process. Since you're still within warranty, they should cover the repair eventually.
 
HenryC said:
I need help getting my car back from the dealership. I took it in a while back because the battery died, and it's still there. I was patient at first, but now I'm getting annoyed. I called Kia's customer service last Wednesday, but they said it could take up to two weeks to figure it out. My car's got only 17k miles, so it's probably not covered by that lemon law thing. Am I just stuck waiting for them to fix it?
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Tell us more about the battery problem. If it's just dead, you can replace it yourself. But if there's another issue, you need to find out what it is.You might want to take your car to another dealer or contact Kia directly.
 
HenryC said:
I need help getting my car back from the dealership. I took it in a while back because the battery died, and it's still there. I was patient at first, but now I'm getting annoyed. I called Kia's customer service last Wednesday, but they said it could take up to two weeks to figure it out. My car's got only 17k miles, so it's probably not covered by that lemon law thing. Am I just stuck waiting for them to fix it?
Click to expand...
Any update? I sugggest you contact the dealership again for an update, ask for a timeline, and escalate to a manager if needed.
 

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