EV6 network error

[WolfHall]

I'm helping fix my mom's EV6 she bought at launch and it seems to have lost its network connection as of April. Kia Connect and car connectivity were working great until then she says, but now the app won't update with car data, remote controls are kaput, and even stuff like "Weather" shows a connection error (both at home and out).

Anyone else experience this network disconnect issue? The dealership suggested unregistering and re-registering my account, but that's easier said than done! Trying to deactivate Kia Connect to link a new account results in an error message. Seems like there's just "no service/reception" available for Kia Connect features anywhere.

 

[JadeInDenver]

Try pressing the reset button with a small pin next to the left volume knob while holding it for at least 5 seconds.

 

[RoyDhongbudz]

I'm helping fix my mom's EV6 she bought at launch and it seems to have lost its network connection as of April. Kia Connect and car connectivity were working great until then she says, but now the app won't update with car data, remote controls are kaput, and even stuff like "Weather" shows a connection error (both at home and out).

Anyone else experience this network disconnect issue? The dealership suggested unregistering and re-registering my account, but that's easier said than done! Trying to deactivate Kia Connect to link a new account results in an error message. Seems like there's just "no service/reception" available for Kia Connect features anywhere.

Try this: keep the Kia Connect app open on your phone. In your car, go to the Home screen, then Kia Connect, Settings, and Reconfigure. Next, close the app on your phone and reopen it.

 

[Toby]

I'm helping fix my mom's EV6 she bought at launch and it seems to have lost its network connection as of April. Kia Connect and car connectivity were working great until then she says, but now the app won't update with car data, remote controls are kaput, and even stuff like "Weather" shows a connection error (both at home and out).

Anyone else experience this network disconnect issue? The dealership suggested unregistering and re-registering my account, but that's easier said than done! Trying to deactivate Kia Connect to link a new account results in an error message. Seems like there's just "no service/reception" available for Kia Connect features anywhere.

I had a similar issue with my friend's car last year; it lost its connection out of nowhere, and we couldn’t get the app to sync either. We ended up having to go to the dealership, where they finally reset everything for us. Hopefully, you can get it sorted without too much hassle, maybe give the dealership another shot or check if there’s a software update available.

 

[Lauren]

My mom had the same issue with her EV6. I spent a whole afternoon trying to fix it, only to realize she had the car in airplane mode! She somehow activated it by accident. Might be worth checking, though I’m sure it's something more technical in your case

I'm helping fix my mom's EV6 she bought at launch and it seems to have lost its network connection as of April. Kia Connect and car connectivity were working great until then she says, but now the app won't update with car data, remote controls are kaput, and even stuff like "Weather" shows a connection error (both at home and out).

Anyone else experience this network disconnect issue? The dealership suggested unregistering and re-registering my account, but that's easier said than done! Trying to deactivate Kia Connect to link a new account results in an error message. Seems like there's just "no service/reception" available for Kia Connect features anywhere.

 

[fannyserrano08]

Try this: keep the Kia Connect app open on your phone. In your car, go to the Home screen, then Kia Connect, Settings, and Reconfigure. Next, close the app on your phone and reopen it.

I had a similar issue and this solved it.

@WolfHall, you should follow this.